tenants frequently asked questions
Yes, all persons over 18 must submit a separate application regardless of marital status.
Unfortunately, we cannot use outside reports. Our process includes a criminal and eviction check as well as a credit check.
You can give us a call to schedule a viewing at (562) 242-2452. We will make arrangements for you to view the property as soon as possible.
Yes, it is. Most of the properties we manage require a one-year lease, which you can sign either online or by appointment. A lease is a very important document that outlines the responsibilities of both the landlord and the tenant.
Typically, the security deposit is equivalent to one month of rent, but may vary depending on credit history. The security deposit will need to be paid in full before you move in.
Your rent is due on the 1st of every month. To make payments convenient for you, we offer online payments: You will need to log into your Tenant Portal to pay this way.
No, we are unable to waive late rent fees. We are bound by the provisions of the Fair Housing Laws and according to these laws, landlords are required to treat all tenants equally.
If you think you may not be able to pay rent on time, notify us immediately. Nonpayment of rent is a serious lease violation, but we understand that unforeseen circumstances may occur and that you may become unable to meet this obligation for various reasons. Failure to contact us promptly could force us to begin a formal eviction process.
No, per the terms of your lease, we will notify you of our intention to enter your home. We may need to enter your home for various reasons. The reasons may include:
- Court orders
- When the manager has sufficient reason to believe you have abandoned the premises
- When the landlord wants to show the apartment to prospective tenants
- When the landlord wants to make repairs, decorations, alterations, or improvements
- When performing annual inspections
No, changing the locks is a lease violation without prior written approval. If you have sufficient reason to believe your safety is in jeopardy, please get in touch with us. If your request to change the locks is approved, any associated costs will be your responsibility. We will also require that the work be done by our approved contractors.
Different properties have different pet policies. Please refer to the specific property listing for current pet policies. If you are an existing tenant that would like to have a new pet, please contact us for prior approval and pet screening criteria.
An emergency is any situation that threatens your health or safety. Examples of rental emergencies include:
- Damage caused by storms, fires, or floods
- Electrical faults causing damage or endangering lives
- Serious roof leaks
- Gas leaks
- Blocked sewer system
- Burst water pipes or flooding
If any of these situations occur, please get in touch with us immediately.
If the refrigerator is the responsibility of the landlord and clearly specified in the lease, then the landlord will repair or replace the refrigerator. However, the landlord is not responsible for the food inside. If you have renters’ insurance you may want to check with your insurance company to see if food spoilage is covered.
Yes, roommates may be allowed, however all occupants must complete our Application Process & Screening Criteria. Any unauthorized occupants will be considered a lease violation and may result in termination of the tenancy.
Yes, you do. We require that all approved tenants have renters’ insurance and require proof of this before move-in.
You must provide written notice at least 30 days prior to the end of your lease term. You can utilize the 30-day notice to vacate form located on our website.
No, the security deposit may never be used for rent. The security deposit is used to cover any needed cleaning or damage to the property once you move out. If you do not pay your last month’s rent, late fees will accrue according to your lease agreement.